Residential Pickup FAQ
Do you have questions about our residential pick-up service? Find your answers in our residential pick-up FAQ.
- How do I sign up for service?
- If I put out extra trash bags or furniture, how do I get them picked up?
- Do you pick up appliances or large items?
- What size can is acceptable and do you provide them?
- Where can I buy extra trash stickers?
- Do you do one time pickups for noncustomers?
- Why do I need stickers for my extra trash?
- Do you offer a senior rate and how do I qualify for it?
- If I live in a rental property how is my service different?
- Can I pay online?
- What is your holiday pickup schedule and where can I find the dates on your site?
- How do I dispose of sharps/needles?
- How do I dispose of old medicine?
- How do I dispose of paint?
- Is there a fee for paying on line? For getting a paper bill sent?
1) How do I sign up for service?
To sign up for service you can either do it over the phone by calling (607) 797- 5277 (between 7:30am and 4pm ) if you have a credit card (we accept Visa, MasterCard, and Discover), or come into the office (if you wish to pay with cash, check, money order, or even credit card).
At the time you sign up you are required to pay for the rest of the current quarter we are in. For example if you sign up on February 5th and your first pickup would fall on February 10th, you would have to pay from the 10th straight through till the end of March at the time you sign up. This will put you on the same pay schedule as everyone else. We always bill in the last few weeks of the 3 month period for the next quarter. In this case we would have billed everyone else for January thru March near the end of December.
***If you are currently in collections with us you must pay all outstanding collections accounts in full before we will start new service in your name. To start the new service you must also pay to the end of the current quarter like any customer would.
2) If I put out extra trash bags or furniture, how do I get them picked up?
If you have extra bags or furniture that needs picking up... you need to purchase extra weight stickers to cover the weight of the items. We pick extra up on the normal trash day at the curb. The maximum we can take extra per week is 250lbs extra per household above and beyond whatever is allowed by your normal weekly service. The max length for items like wooden boards/poles is 5 to 6 feet. If put in a can should be no more than 30lbs a can. Furniture can be whole or broken down. Be sure when you are stickering the extra items, you consider the weight of the whole amount out not on a per items basis. For example if you have two extra bags that together weigh 25lbs, be sure to only put out one sticker for both not one on each bag. You will waste a lot of stickers if you do not. Please place the stickers on the top bag inside the can of your normal trash so when they remove the can lid, the stickers are obvious. We are looking for a decent ballpark estimate for the weight not exact figures. There is no need to actually weigh it unless you would like to. These stickers pay your county for the additional weight of trash from your extra items.
3) Do you pick up appliances or large items?
If you have an appliance or large item for pickup, we will take it on your normal garbage day. If it is a small appliance such as a microwave or even as large as a dishwasher, it can be taken at the curb with extra weight stickers. If it is a major appliance such as a washer, dryer, or stove, or large item there is a base special pickup fee of $15 that must either be prepaid or charged to your account. Items such as a refrigerator, freezer or air conditioner, with coolant of any type, are an additional $20 to cover the legal certificate needed to certify the coolant was removed in a legal and safe manner before disposal. In town of Dickinson you must prepay for any extra pickups at the time you sign up.
4) What size can is acceptable and do you provide them?
The can size we have based our service on is 32 gallon size can of garbage which is the equivalence of 2 large 30gal bags or 3 kitchen sized bags roughly. Each can should weigh no more than 30lbs maximum. We will service cans as big as 42 gallons, as sometimes it is difficult to find 32 gallon size with wheels (if you want them). We do not provide the cans.
5) Where can I buy extra trash stickers?
Extra weight stickers are available at our office at 3051 Old Vestal Rd. in Vestal or can be mail ordered with forms from our website. If mail ordering just include a check for the stickers along with either $0.55 shipping and handling or a self addressed and stamped envelope.
6) Do you do one time pickups for noncustomers?
We do not do one time pickups for noncustomers. If you are a customer please call the office if you are not sure if we pick up your items. Customers can put the extra weight stickers on their items and put them out on their normal pickup day. We take a maximum of 250lbs of extra trash per household/ per address with the stickers on them per week. Another option is to hire a clean out service for your items. Here are a few we suggest: Mr. Jiffy-797-1996, Mom's Trucking-625-2870, and Odd Jobs-729-5835. Please contact them directly for pricing or information.
7) Why do I need stickers for my extra trash?
You need the stickers to pay for the extra charges incurred when we take either additional trash at your home or business. These stickers represent funds paid to your county for the dumping/ composting of these items in the proper disposal sites.
8) Do you offer a senior rate and how do I qualify for it?
Our senior rate is available upon request if the person named on the account or their spouse is 65 or older. If you or your spouse is of age and are a customer, please call our office and speak to one of our customer service representatives to request the rate.
9) If I live in a rental property how is my service different?
If you would like service at a rental property the Landlord/Owner must sign up for service and put the service in their own name or the tenant must fill out a credit application. We do not issue service to individual tenants at a rental property without a completed credit application on file. We reserve the right to refuse service to any property where the landlord will not sign up for the service themselves or the tenant will not complete the credit application.
10) Can I pay online?
Yes we do offer the ability to pay on line from our website www.taylorgarbage.com . You only have to click on the "Account Lookup" on the left of the main screen. This takes you to the secure server for making a payment by credit card. If you do not have a password yet please call the office at (607) 797-5277 to be issued one for use on the website.
11) What is your holiday pickup schedule and where can I find the dates on your site?
Please see the Newsflash page for our holiday schedules and any important announcements. We pick up on every holiday but Christmas and New Years...which are rescheduled and noted on your December bill.
12) How do I dispose of sharps/needles?
All sharps/needles must be placed in a hard sided container such as for example: a coffee can or detergent bottle. Most pharmacies also sell special sharps containers. Once you are ready to dispose of them, the container must be capped and taped closed. It must also be clearly labeled "Sharps" on the outside of the container. It can be there placed in the trash or taken to a drop off facility. Check here for drop off sites and more specific instructions Sharps & Unwanted Medications Disposal | Broome County, NY.
13) How do I dispose of old medicine?
Unwanted Meds can be disposed of safely. Please follow the DEC regulations outlined here - http://www.dec.ny.gov/chemical/45083.html. Please do not flush your old medicine!! It is harmful to the environment unless put in a controlled area like the landfill and dealt with properly.
14) How do I dispose of paint?
Water based paint can be dried up or mixed with something to solidify it like waste paint hardener (sold at most hardware stores), sand, sawdust, kitty litter to name a few. As long as it is dried out you put it out by your trash can with the lid off. Lids can go right in the trash as they are. Oil based paint must be taken to a hazardous waste drop off.
15) Is there a fee for paying on line? For getting a paper bill sent?
There is no fee for paying on line through our website, http://www.taylorgarbage.com. Just call the office for a web password if it is your first time paying that way with us. It is our goal to be more environmentally responsible and eliminate the need to cut down any more trees for our bills. We are currently working towards paperless email billing. This is another option we hope to offer our customers in the upcoming year. Please watch for the announcement on our newsflash page when it comes available.